Ordering & Shipping

Ordering and Shipping information

Payments:

I accept all major credit cards and PayPal for online purchases, you do not need a PayPal account if you would like to use PayPal. If you would like to pay with check or money order or would like to call up with your credit card number, contact me.

Timeline:

Ready to ship jewelry will be shipped within a week of receipt of payment. Made to order jewelry or rings requiring a sizing will be shipped within 3-4 weeks of receipt of payment. International orders take 5 or more weeks for receipt. Timeline for custom orders will be determined.

Custom Work Rush Orders:

If a rush is needed for custom work, please e-mail before ordering and inquire whether a rush is possible. Rush orders are sometimes available, it depends on the schedule. There is added cost for rushes. For example: if you order May 5 and need your made-to-order jewelry by May 25 that is considered a rush.

Insured Domestic Shipping:

I use U.S. Postal Service Priority with delivery confirmation service; all orders are sent insured
The domestic USPS Priority rates are as follows:

  $1.00 USD - $499.00 USD $10.50 USD
  $501.00 USD - $700.00 USD $14.50 USD
  $700.00 USD - $899.00 USD $16.50 USD
  $900.00 USD - $1,199.00 USD $18.50 USD
  $1,200.00 USD and up $20.50 USD

Insured International Shipping:

International orders are shipped via USPS Air Mail to the following countries:

Canada, United Kingdom, Switzerland, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Netherlands, Netherlands Antilles, New Zealand, Australia, Austria, Puerto Rico, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Tonga, Turkey

The international rate is $35 but be aware that your country may have high customs costs that would be in addition to the shipping fees (sometimes equal to or more than the shipping fee), these customs costs are not included in your order.

Wrong Ring Size:

If you order a wrong size for a hammered ring, you may exchange it once for another size without charge but I do ask for appropriate shipping to be included. After that, any further ring sizing will be charged. Please e-mail before you mail it back so I can expect it. Other rings may be able to be re-sized, e-mail me and ask me if it's possible.

Engraving:

Engraving is available on some rings. Currently I can only engrave in ALL CAPS and I have numbers, some punctuation, as well as a heart and double heart symbol.

Returns:

Merchandise can be returned for a full refund if it is returned within 30 days of receipt. Shipping charges will not be refunded. Engraving service cost will not be returned. Custom orders cannot be returned. If your order was placed using PayPal, there will be a slight fee taken off of your return payment. Please send an e-mail so I can keep an eye out for the jewelry.

Contact:

isabel@isabeljewelry.com, 307-231-0515 (Monday-Friday 10 a.m.-6 p.m. Mountain Standard Time)